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General Terms and Conditions (GTC)

for the booking of vacation rentals

1. Scope

These General Terms and Conditions apply to all bookings of vacation rentals made through our direct booking website. By completing a booking, the guest acknowledges these GTC and the applicable house rules as binding.

2. Booking and Contract Conclusion

  • Bookings are made through our direct booking website.
  • A booking is only binding once the full booking amount has been received by us prior to arrival.
  • Full payment must be received before the arrival date.
  • A correct first and last name as well as a valid email address must be provided for the booking so that booking-related information can be communicated.
  • We reserve the right to reject or cancel bookings with incorrect or incomplete information.

3. Payment Terms

  • The full booking price must be paid in full before arrival.
  • If payment is not received on time, there is no entitlement to the provision of the accommodation.

4. Cancellation by the Guest

  • Free cancellation is possible up to 5 days before arrival.
  • For cancellations from 5 days before arrival or in case of no-show, there is no entitlement to a refund of the booking price.
  • The time of receipt of the cancellation by us is decisive.

5. Cancellation by the Provider

We reserve the right to cancel the booking up to the day of arrival for important reasons, in particular in the case of:

  • force majeure,
  • technical or organizational problems,
  • safety risks,
  • violations of these GTC or the house rules,
  • incorrect or incomplete information provided by the guest.

Payments already made will be fully refunded in this case. No further claims exist.

6. Check-in and Check-out

  • Check-in is from 3:00 PM, check-out is by 10:00 AM at the latest.
  • Deviating check-in or check-out times for individual apartments are indicated on the respective detail page of the accommodation on our website and take precedence.
  • Earlier check-in or later check-out is only possible by prior arrangement, subject to a fee, and based on availability.
  • Guests who stay beyond the agreed check-out time or delay our cleaning are liable for all resulting costs and expenses.

7. Online Check-in and Registration Requirements

A mandatory online check-in must be completed before arrival. The following data will be collected in particular:

  • full name of the main guest,
  • address,
  • names of accompanying persons.

Guests without German citizenship are required to provide an image of a valid identification document (e.g., passport or ID card) if this is necessary to fulfill legal registration obligations.

If the online check-in is not completed or not completed in full, we reserve the right to deny access to the accommodation without entitlement to a refund.

8. House Rules

By completing the booking, the guest acknowledges the following house rules as binding:

  • Check-in from 3:00 PM, check-out by 11:00 AM at the latest. Earlier check-in or later check-out is possible for a fee, subject to availability. Guests who stay beyond the agreed check-out time or delay cleaning are liable for all resulting costs.
  • Reservations in the guest's own place of residence are not permitted. Guests are asked to contact us in advance if they wish to book in their own place of residence.
  • Smoking, parties, and excessive noise are not permitted – including on balconies or in common areas (e.g., corridors). Violations of the smoking ban will result in a fee of €250 plus the costs of special cleaning and any damage repairs.
  • Commercial photography or video recordings without written permission and illegal activities are strictly prohibited.
  • The number of guests may not exceed the number of persons specified at the time of booking. For each unauthorized guest, we charge €30 per night of the reservation.
  • Pets are not allowed. Violations may result in an additional cleaning fee. Guests with assistance or service animals are asked to contact us before their stay.
  • Guests are responsible and liable for the replacement of lost keys, key cards, remote controls, or parking passes.
  • Guests are fully liable for damages or losses to the premises and facilities and are obligated to report these immediately to our customer service.
  • Non-compliance with the house rules may lead to immediate cancellation of the reservation and eviction from the accommodation without refund. The guest is liable for all resulting damages, fees, costs, or expenses.
  • Noise level monitoring systems may be installed in the accommodations to monitor excessive noise.

9. Liability

  • We are only liable for damages caused by intentional or grossly negligent conduct.
  • We assume no liability for items brought in by the guest.

10. Data Protection

The processing of personal data is carried out in accordance with applicable data protection regulations. Further information can be found in the privacy policy on our website.

11. Final Provisions

  • The law of the Federal Republic of Germany applies.
  • Should any provision of these GTC be invalid, the validity of the remaining provisions shall remain unaffected.